Assistant Guest Services Manager

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do!  As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.

Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

Assistant Guest Services Manager responsibilities include, but are not limited to:

• Serves as direct support for the Guest Services Manager.

• Planning, organizing, and developing the overall operations of the front desk, loss prevention, bell services, and PBX.

• Promptly resolves any guest complaints or issues

• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction

• Anticipate the guests needs, change direction quickly and multi-task

• Ensures proper communication within the department

• Other job duties as required by Guest Services Manager, Resort Manager & General Manager

What are we looking for?

• Prior experience in a Guest Services supervisory role
• High school diploma or equivalent required

• College degree preferred or 5 years in a supervisory or management position.

• Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases).

• Possesses strong communication skills, both written and verbal

• Must possess solid decision making skills

• Proven job reliability, diligence, dedication, and attention to detail.

• Must have reliable transportation

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Medical, Dental, & Vision
• Paid Time Off & Bereavement Leave
• Paid Parental Leave
• 401(k) Retirement Plan with Company Match
• Flexible Spending Account
• Long-Term & Short-Term Disability Insurance
• Life and AD&D Insurance
• Hospital Indemnity
• Critical Illness & Accident
• Resort Accommodations Discount
• Tuition Reimbursement
• Jury Duty Pay
• Employee Assistance Program

Connect with us!

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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.