Director of Homeowner Relations

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do!  As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.

Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

Who are we?

Brittain Resorts & Hotels specializes in legendary guest satisfaction, property management, and marketing. The foundation for our success was laid long before the company was formed, with roots beginning in 1943 at the historic Chesterfield Inn in the heart of Myrtle Beach, S.C.

From the beginning, the Brittain family worked as a team, doing everything from making beds to washing dishes on a busy weekend, creating an environment where integrity and trust are paramount even today. With decades of experience in the hospitality industry, we have fostered a set of core values that guide associate development on a personal and professional level. With over 4,000 rooms in the portfolio, BRH currently operates 22 hotels and resorts and 45+ restaurants & bars within the United States.

Our team is made up of dedicated, talented individuals who constantly push the boundaries to provide our clients with the best in customer service. With us, you can be confident that your hard work and dedication will be rewarded with exceptional opportunities for growth and advancement. Our associates are our biggest asset, and we promise to take care of them just like our guests.

What will you be doing?

The Director of Homeowner Relations directly supports the VP of Homeowner Relations, ensuring smooth operations and satisfaction for rental program partners by maintaining homeowner relationships, optimizing revenue, tracking finances, and ensuring compliance. This role includes bonus potential.

Director of Homeowner Relations responsibilities include, but are not limited to:

  • Oversee monthly financial tracking, including expenses and revenue, for high-value clients, ensuring compliance with agreements.
  • Monitor and report Homeowner Rep service scores and other established metrics.
  • Maintain and update rental management agreements, including competitors’ agreements.
  • Prepare and analyze ad hoc reports to deliver insights and updates on various aspects of rental management and homeowner concerns. Utilize the findings from these reports to implement necessary actions, ensuring compliance and monitoring progress.
  • Fill in as Director of Homeowner Services at the property when needed or during vacancies.
  • Ensure documentation of communications, follow-ups, work orders, and return calls and emails.
  • Meet with Directors of Homeowner Services weekly and maintain regular communication with corporates and property homeowner services teams.
  • Ensure compliance with homeowner arrivals and owner gifts.
  • Negotiate contracts.
  • Maintain a Property Manager License.
  • Monitor homeowner billing and aged accounts.
  • Provide administrative support for the VP of Homeowner Relations.
  • Maintain working knowledge of relevant systems and software; serve as a systems expert and trainer.
  • Follow up on the status of HOA projects and report status.
  • Complete special projects as assigned.
  • Other duties as assigned.

What are we looking for?

  • Bachelor’s degree in business administration, hospitality, or a related field.
  • 2+ years of experience in a related field, preferably in property management or hospitality.
  • Knowledge of property management software preferred.
  • High technical proficiency, including Microsoft or Google Office suite, email clients, databases, etc.
  • Ability to effectively manage multiple projects simultaneously and meet deadlines.
  • Strong time management and prioritization skills, coupled with a sense of urgency and a strong sense of responsibility.
  • Must be able to change activity frequently and cope with interruptions.
  • Critical thinker with the ability to independently problem-solve.
  • Strong verbal and written communication skills, including the ability to communicate effectively via email and phone with proper etiquette.
  • Passion for providing exceptional service to current and prospective homeowners.
  • A commitment to teamwork and collaboration, coupled with a proven track record of job reliability, diligence, and dedication.

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

  • Medical, Dental, and Vision coverage options
  • Paid Time Off
  • 401(k) retirement plan with company match
  • Paid Parental Leave (16 weeks)
  • Bereavement Leave and Jury Duty Pay
  • Life Insurance Benefit
  • Health Savings Account, Accident, Personal Cancer Protection, and Short Term Disability
  • Employee Assistance Program
  • David L. Brittain Scholarship Program
  • Local Attraction Discounts
  • Associate Referral Program
  • Tuition Reimbursement
  • Resort Accommodations Discount

Connect with us!  @brittainresorts

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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

Hiring Location
Brittain Resorts & Hotels

Address
407 30th Ave North
Myrtle Beach SC, 29577

Employment Type
Full-Time

Compensation
$80,000 & up per year