Director of Homeowner Services

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About Our Company

Brittain Resorts and Hotels specializes in legendary guest satisfaction, property management, and marketing. The foundation for our success was laid long before the company was formed, with roots beginning in 1943 at the historic Chesterfield Inn in the heart of Myrtle Beach, S.C.

From the beginning, the Brittain family worked as a team, doing everything from making beds to washing dishes on a busy weekend, creating an environment where integrity and trust are paramount even today. With decades of experience in the hospitality industry, we have fostered a set of core values that guide associate development on a personal and professional level. With over 4,000 rooms in the portfolio, BRH currently operates 22 hotels and resorts and 45+ restaurants & bars within the United States.

Our team is made up of dedicated, talented individuals who constantly push the boundaries to provide our clients with the best in customer service. With us, you can be confident that your hard work and dedication will be rewarded with exceptional opportunities for growth and advancement. Our associates are our biggest asset, and we promise to take care of them just like our guests.

Responsibilities of the Director of Homeowner Services include, but are not limited to:

• Interacts with homeowners on a regular basis to provide exceptional personalized service.
• Maintains open communication, both written and verbal, with the homeowners as it relates to the rental management agreement, reservations, and other concerns of the owners. Promptly resolves any homeowner complaints or issues.
• Onboards new homeowners on the rental management program, providing them detailed information about the property and rental management program.
• Drives new business by pursuing homeowners who are not on our rental program and providing informative guidance about the advantages of being part of the on-site program with the goal of increasing the number of units on the Company’s rental program.
• Maintains contact with real estate agents and understands which units are being listed and sold to establish a relationship with new owners, encouraging them to join the Company’s rental program.
• Performs final evaluation of all Homeowner Arrivals (VIP’s) daily, to ensure correct inventory, exceptional cleanliness and no maintenance issues are present in the unit.
• Orders appliances and any other items at the homeowner’s request. Arranges for contractors to provide quotes for any upgrade/renovation the homeowner is seeking to complete.
• Creates and/or reviews work orders and manages the billing process.
• Coordinates renovation projects with owners, management, maintenance team, and contractors to ensure timely completion and satisfactory job performance.
• Completes monthly close out procedures, including billing, balancing, and distributing statements.
• Reviews and analyzes financial reports; balances revenue ensuring each homeowner receives the correct rental income. Acts as a liaison to accounting department.
• Works closely with property management and the VP of Homeowner Relations to provide the best service possible to owners and senior management within the company.
• Maintain clean and organized work area
• Report any unsafe work conditions to the Resort Manager or General Manager
• Other duties, as assigned by the Resort Manager or General Manager

Please Note: This is not an all inclusive list of duties, responsibilities or activities of the Director of Homeowner Services. The duties, responsibilities and activities are subject to change at any time, with or without  notice.

Benefits as discussed during the interview process.

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.  

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

Hiring Location
Brittain Resorts & Hotels

Address
Varies
Myrtle Beach SC, 29577

Employment Type
Full-Time