Homeowner Relations Administrator

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do!  As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.

Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

Who are we?

Brittain Resorts & Hotels specializes in legendary guest satisfaction, property management, and marketing. The foundation for our success was laid long before the company was formed, with roots beginning in 1943 at the historic Chesterfield Inn in the heart of Myrtle Beach, S.C.

From the beginning, the Brittain family worked as a team, doing everything from making beds to washing dishes on a busy weekend, creating an environment where integrity and trust are paramount even today. With decades of experience in the hospitality industry, we have fostered a set of core values that guide associate development on a personal and professional level. With over 4,000 rooms in the portfolio, BRH currently operates 22 hotels and resorts and 45+ restaurants & bars within the United States.

Our team is made up of dedicated, talented individuals who constantly push the boundaries to provide our clients with the best in customer service. With us, you can be confident that your hard work and dedication will be rewarded with exceptional opportunities for growth and advancement. Our associates are our biggest asset, and we promise to take care of them just like our guests.

What will you be doing?

The Homeowner Relations Administrator provides administrative and operational assistance to the VP of Homeowner Relations and property homeowner services teams.

Homeowner Relations Administrator responsibilities include, but are not limited to:

  • Provide administrative support for the VP of Homeowner Relations.
  • Learn and ultimately specialize in technologies utilized, providing support and training as necessary.
  • Generate ad hoc reports as needed to provide insights and updates on various aspects of rental management and homeowner concerns.
  • Generate weekly CRM reports, noting areas of opportunity and success.
  • Track revenue and expenses of high-value clients monthly to ensure agreements are followed and on track.
  • Monitor and report Homeowner Rep service scores and other established metrics.
  • Monitor homeowner billing and aged accounts.
  • Handle special projects as assigned.
  • Other duties as assigned.

What are we looking for?

  • Administrative experience required.
  • Knowledge of property management software preferred.
  • High technical proficiency, including Microsoft or Google Office suite, email clients, databases, etc.
  • Ability to effectively manage multiple projects simultaneously and meet deadlines.
  • Strong time management and prioritization skills, coupled with a sense of urgency and a strong sense of responsibility.
  • Must be able to change activity frequently and cope with interruptions.
  • Critical thinker with the ability to independently problem-solve.
  • Strong verbal and written communication skills, including the ability to communicate effectively via email and phone with proper etiquette.
  • Passion for providing exceptional service to current and prospective homeowners.
  • A commitment to teamwork and collaboration, coupled with a proven track record of job reliability, diligence, and dedication.

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

  • Medical, Dental, and Vision coverage options
  • Paid Time Off
  • 401(k) retirement plan with company match 
  • Paid Parental Leave (10 weeks)
  • Bereavement Leave and Jury Duty Pay
  • Life Insurance Benefit
  • Health Savings Account, Accident, Personal Cancer Protection, and Short Term Disability
  • Employee Assistance Program
  • David L. Brittain Scholarship Program
  • Local Attraction Discounts
  • Associate Referral Program
  • Tuition Reimbursement
  • Resort Accommodations Discount

Connect with us! @brittainresorts

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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

Hiring Location
Brittain Resorts & Hotels

Address
407 30th Ave N
Myrtle Beach South Carolina, 29577

Employment Type
Full-Time

Compensation
$20 - $25 per hour