Loss Prevention Officer

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do!  As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.

Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

What will you be doing?

As a Loss Prevention Officer, you will patrol the property, respond promptly to alarms and emergencies, deliver excellent customer service, monitor cameras, create incident reports, and perform other duties to contribute to safety and guest satisfaction.

Loss Prevention Officer responsibilities include, but are not limited to:

• Patrol assigned areas of the resort premises on foot, monitoring activity related to the safety and security of people and property.
• Respond to alarm and emergency calls; investigate disturbances. Decides what actions to take based on the situation, facts known and position limitations.
• Report safety and/or security issues to management and/or the authorities, based on severity.
• Monitor entrance and departure of employees, guests, or other visitors on property to guard against theft and maintain security of the property.
• Checks doors and windows of buildings to ensure they are tightly closed and locked; notes in written log any unlocked doors/windows; submits information to supervisor.
• Enforce resort policies that relate to safety & security in a guest friendly manner.
• Assist guests needing directions or property information.
• Provide excellent customer service to guests and team members.
• Complete incident/accident reports according to policy and submit them to their supervisor.
• Other duties as assigned.

What are we looking for?

• Knowledge of basic security and emergency procedures preferred
• Must be able to communicate (both written and verbal) clearly and professionally with guests, coworkers and supervisors
• Must possess solid decision-making skills
• Passion for providing exceptional service to guests and team members
• Teamwork and collaboration
• Ability to maintain a calm demeanor and professionalism in stressful situations
• Proven job reliability, honesty, responsibility, diligence, dedication, and attention to detail

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Medical, Dental, and Vision coverage options
• Paid Time Off
• 401(k) retirement plan with company match 
• Paid Parental Leave (10 weeks)
• Bereavement Leave and Jury Duty Pay
• Life Insurance Benefit
• Health Savings Account, Accident, Personal Cancer Protection, and Short Term Disability
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Local Attraction Discounts
• Associate Referral Program
• Tuition Reimbursement
• Resort Accommodations Discount

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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.