PBX Operator/Guest Service Agent


We love what we do! As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.

Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you’ll grow with us.

What will you be doing?

In this position, you will be responsible for providing excellent customer service, blocking guest rooms and processing guest registrations, processing accurate payment transactions, answering incoming calls, submitting housekeeping and maintenance work order request forms, and creating a memorable experience for our guests.

PBX Operator/Guest Service Agent responsibilities include, but are not limited to;

  • Greet and interact with guests in a genuine, friendly, and professional manner.
  • Answer incoming phone calls and redirect them to the appropriate department.
  • Accurately log all calls and ensure that all guest requests are met, including maintenance, housekeeping, reservations, and more.
  • Follow up with guests in a timely manner.
  • Relay any guest complaints to the appropriate department or the manager on duty.
  • Block guest rooms and process guest registration and room assignments, accommodating special requests whenever possible.
  • Process guest check-outs.
  • Process accurate transactions, including but not limited to cash and credit card payments.
  • Conduct call-backs to inquire about guests’ experiences and resolve guest complaints.
  • Assist guests with inquiries related to resort services, in-house events, directions, local attractions, check cashing, safety deposit boxes, etc.
  • Submit housekeeping and maintenance work order request forms.
  • Verify registration cards against the computer to ensure accuracy of name, form of payment, and other pertinent information.
  • Inventory guest room keys according to policy and request re-keying as necessary.
  • Assist with responsibilities and duties in the absence of heavy volume in other front office areas.
  • Maintain a clean and organized work area and report any unsafe work conditions to the Guest Services Manager.
  • Perform other duties as assigned by the Guest Services Manager.

What are we looking for?

  • Passion for providing exceptional service to guests and team members
  • Strong attention and care to details
  • Responsibility, reliability and honesty
  • Teamwork and collaboration

What are we looking for?

  • Passion for providing exceptional service to guests and team members
  • Strong attention and care to details
  • Responsibility, reliability and honesty
  • Working knowledge of property management systems preferred
  • Proficiency with computers and general office PC applications (i.e. word processing and spreads
  • Proven job reliability
  • Teamwork and collaboration

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

  • Medical, Dental, & Vision
  • Paid Time Off & Bereavement Leave
  • 401(k) Retirement Plan with Company Match
  • Flexible Spending Account
  • Long-Term & Short-Term Disability Insurance
  • Life and AD&D Insurance
  • Hospital Indemnity
  • Critical Illness & Accident
  • Resort Accommodations Discount
  • Tuition Reimbursement
  • Jury Duty Pay
  • Employee Assistance Program

Connect with us!

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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

Hiring Location
Myrtlewood Villas

1410 48th Avenue Ext N
Myrtle Beach South Carolina, 29577

Employment Type
Full-Time and Part-Time Available

$13.00 & up