Quality Assurance Supervisor

WE ARE MORE THAN JUST A WORKPLACE

We love what we do! As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.

Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make a difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you’ll grow with us

What will you be doing?

The Quality Assurance Supervisor is responsible for supporting the Director and Assistant Director of Housekeeping in the managing, training and coaching of all housekeeping associates, including, Room Attendants, Housepersons and Public Area Attendants to ensure quality performance on a daily basis. Additionally, based on business need, the Quality Assurance Supervisor will be expected to perform regular housekeeping duties as directed by management.

Quality Assurance Supervisor responsibilities include, but are not limited to:

• Assists with the supervision, training, and coaching of housekeeping staff, ensuring they understand their duties and perform them efficiently.
• Thoroughly inspects guest rooms, common areas, and storerooms to ensure cleanliness standards are met.
• Updates appropriate team members of the status of each guest room.
• Documents the results of the room inspections, resolve deficiencies, and write work orders for maintenance issues.
• Inspects for any damages and immediately report to the manager.
• Efficiently manages, stocks, and controls linen, supplies, and equipment and closets.
• Performs cleaning duties based on business volume and the resort’s needs.
• Completes daily room assignments/section assignments for Room Attendants, Housepersons, and Public Area Attendants if needed.
• Coordinates with other departments, such as maintenance and front desk, to ensure seamless operations and guest satisfaction.
• Addresses guest concerns promptly and effectively, taking appropriate actions to resolve issues.
• Greets guests and provides prompt and courteous service.
• Other duties as assigned. 

What are we looking for? 

• Previous housekeeping supervisory experience 
• Passion for providing exceptional service to guests and team members
• Strong attention and care to details
• Ability to support and motivate team members 
• Responsibility, reliability and honesty
• Teamwork and collaboration

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Marriott Explore Associate Discount Program – Earn Marriott Bonvoy points & Elite Status!
• Medical, Dental, and Vision coverage options
• Paid Time Off
• 401(k) retirement plan with company match 
• Paid Parental Leave (10 weeks)
• Bereavement Leave and Jury Duty Pay
• Life Insurance Benefit
• Health Savings Account, Accident, Personal Cancer Protection, and Short Term Disability
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Local Attraction Discounts
• Associate Referral Program
• Tuition Reimbursement
• Resort Accommodations Discount

Connect with us! @brittainresorts

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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify