In hospitality, success is often measured in minutes, or even seconds. A smoother check-in, a faster response to a guest request, or a quicker resolution to a problem can define whether a guest leaves satisfied or disappointed. That’s why technology has become one of the most powerful tools in streamlining resort operations.
Labor shortages have become one of the defining challenges in hospitality. Rising wages, shifting workforce expectations, and intense competition for skilled employees make recruiting and retention harder than ever.
Brittain Resorts and Hotels is proud to recognize Director of Reservations, Kristine McBride, for successfully completing the Contact Center Artificial Intelligence Certification through The College of Call Center Excellence.
At Brittain Resorts & Hotels, decades of operational experience have revealed the most common ways resorts quietly lose money — from OTA overdependence to weak P&L oversight. This article outlines where margins slip away and offers proven strategies to plug the leaks, strengthen efficiency, and maximize long-term profitability.
As 2025 kicks off, we at Brittain Resorts & Hotels (BRH) are looking ahead with excitement and determination. The hospitality industry continues to evolve, and we’re embracing new challenges and opportunities with open arms. Here’s how we see the year shaping up:
At Brittain Resorts & Hotels, we recognize the unique dynamic that drives success within Marriott-branded hotels: Marriott provides the tools, systems, brands, and standards, while franchisees focus on running great hotels.
Brittain Resorts & Hotels (BRH), a leader in hospitality management in the Southeast, is proud to announce the opening of its newly renovated corporate office in the vibrant Market Common area of Myrtle Beach, SC. This move reflects BRH’s ongoing commitment to excellence and innovation in hospitality.
MYRTLE BEACH, S.C., September 14, 2024—Officials of Brittain Resorts & Hotels (BRH), a leading full-service hospitality management company in the Southeast, today announced the company has partnered with Provident Hotels & Resorts to operate its prestigious portfolio of eight hotels and resorts located throughout Florida.
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