There is a simple philosophy when it comes to our owners’ property: you are our partner and we treat your property as if we own it. You get peace of mind that we will care for your investment professionally, responsively, and with the focus of an experienced management team to maximize revenue and keep your property well maintained.
With more than 80 years of experience in vacation rental management, Brittain Resorts and Hotels has a proven track record of excellence in managing over 4,000 rooms, suites, condos, and vacation home properties.
Partnering with us means entrusting your condo to seasoned professionals who not only enhance its value but also ensure guests have exceptional experiences, fostering repeat bookings and increased revenue.
Your time is valuable. Here's what we do as part of our full-service management so you don't have to!
Built with a strong corporate support system, and an experienced, entrepreneurial team on each property, Brittain Resorts & Hotels approaches all aspects of hotel and resort operations with an established culture of excellence and results-driven and measured performance. With streamlined and sophisticated training processes, bench-marked and proven standard operating procedures, collaboration across all disciplines, and an intrinsic passion for the guest experience, we deliver on what it is we desire ourselves.
Brittain Resorts & Hotels brings a fully integrated and concerted corporate and onsite effort to drive sales through proprietary software and industry relationships. With a focus on prospecting and with strategic efforts to maximize conversion through analytics and dynamic data, we have developed and deployed robust strategic sales plans to maximize room nights, outlet spending, and profitability.
Brittain Resorts & Hotels is structured much differently than most management companies in that we utilize what amounts to an in-house marketing firm. Developed and structured with an unrivaled team of seasoned professionals within all facets of hospitality marketing, we are the industry leader in branding, database marketing, public relations, digital advertising, social engagement, content creation, and even traditional ad campaigns – all with the goal of converting the ever-evolving online shopper into a loyal guest.
Combining information technology, e-commerce, and tactical business processes, our dedicated team of revenue managers fanatically maximizes revenue, profitability, and market share for each and every room in our hotels and resorts. This data driven process, along with channel manipulation, gives us the opportunity to drive occupancy and average daily rate together to realize full profitability potential. Our sophisticated approach allows us to work seamlessly with our Sales & Marketing team to not only predict demand, but to also influence it.
Oversight of the daily financial transactions at the property and managing separation of duties and internal controls for all financial operations isn’t a passive exercise. Instead, we see accounting and reporting as an operational tool for profitability and accuracy. Our fully integrated process includes a daily verification of deposits, the handling of all banking transfers, utilization of treasury services to help prevent fraud on property bank accounts, a centralized AP and AR, monthly reconciliation of all balance sheet accounts, and production of monthly profit and loss statements with variance reports and reviews ensure accurate and industry benchmarked financial results.
In addition, we work with external tax accountants to complete any year end work needed to finalize the tax return each year. We also handle all monthly sales and accommodation taxes, annual business licenses, and 1099’s.
Existing Homeowner Partners can login through the link below.
You will need an OWNER ID and a PASSWORD.
Our Homeowners’ Properties are Advertised on all of these Top Travel Websites and More!
We view our relationship with our homeowners as a partnership and we work closely with you to provide the best return possible while providing carefree maintenance of your investment. We deliver the best net income for the least amount of effort for our owners. We take care of your rental property as if it were our own. Our team of professional hospitality leaders are experienced and trained veterans of the lodging industry. We are the only rental management company that is invested in the resort, just like you are. We also constantly reinvest in our commercial unit areas such as Food and Beverage areas, gift shops, lobbies and other amenities owned by us to ensure the best experience possible for our owners and guests. We are committed to customizing your rental and ownership experience by tailoring the journey to your liking. We will communicate as much or as little as you need.
Our management fee includes all marketing, revenue, housekeeping, front desk, and accounting expenses related to your unit.
The replacement fee is charged monthly and is 1% of gross room revenue. This fee covers many items including but not limited to: bed linens, dishware, small wares in the kitchen areas, etc. These items are outlined in the kitchen.
The front desk provides 24-hour service for all guests and owners who participate in the on-site rental management program at each resort. Services include check-in, check-out, information, parking passes, and room keys. The front desk also coordinates any other needs you or your guests may have.
Brittain Resorts strategically advertises units on VRBO and Airbnb to maximize your revenue. We have a team of trained agents that manage the leads generated from these channels.
Brittain Resorts advertises your property through it’s ever growing network of Distribution Partners as well as millions of emails, direct mail pieces, social media followers, who are all a part of our large guest history database.
Yes, owners can stay in their unit at any time throughout the year. We do not limit our owners to a specific number of owner occupied days in a calendar year. If you are concerned about how it will affect your rentals, we have homeowner representatives ready to help you understand peak rental dates that can influence your overall revenue.
Yes. Your unit is always available for use as an owner or for your family and friends as well.
You can book your reservations online in the Homeowner Portal or you can contact your Homeowner Representative to book them for you.
You can view your availability calendar online in the Homeowner Portal or contact your Homeowner Representative for details.
We provide trash and towel service and/or daily cleaning upon request (varies by property). Pricing is based on unit size and is significantly discounted for our owners.
The only cost for an owner’s stay is the departure cleaning fee.
The Homeowners Association (HOA) and Onsite Rental Management Company are two separate independent entities. The Homeowners Association provides oversight of the property as it relates to common area housekeeping, common areas building maintenance, contract negotiations, dues collection, accounting, utilities and obtaining insurance for the property. The Onsite Rental Management Company handles rentals for the owners. In some cases, the Onsite Rental Management Company is contracted to provide housekeeping, maintenance, pool cleaning and maintenance services for the Homeowners Association. This results in a substantial cost savings for the HOAs.
Each Homeowners Association’s Master Deed provides the restrictions for pets. This varies by property. Please consult your Homeowners Association Management Company for more information on this.
Yes all guests and homeowners must have a parking pass.
The homeowners park in the designated areas on property. There are not specific areas for homeowners.