Brittain Resorts & Hotels is proud to announce that our ‘Seasons of Rewards’ campaign has been honored with Gold at the 2025 HSMAI Adrian Awards. This recognition celebrates the industry’s most innovative and effective work in hospitality marketing and reflects BRH’s ongoing commitment to delivering meaningful guest experiences in every season.
In hospitality, success is often measured in minutes, or even seconds. A smoother check-in, a faster response to a guest request, or a quicker resolution to a problem can define whether a guest leaves satisfied or disappointed. That’s why technology has become one of the most powerful tools in streamlining resort operations.
Labor shortages have become one of the defining challenges in hospitality. Rising wages, shifting workforce expectations, and intense competition for skilled employees make recruiting and retention harder than ever.
Brittain Resorts and Hotels is proud to recognize Director of Reservations, Kristine McBride, for successfully completing the Contact Center Artificial Intelligence Certification through The College of Call Center Excellence.
At Brittain Resorts & Hotels, decades of operational experience have revealed the most common ways resorts quietly lose money — from OTA overdependence to weak P&L oversight. This article outlines where margins slip away and offers proven strategies to plug the leaks, strengthen efficiency, and maximize long-term profitability.
At the Southern Lodging Summit in Memphis, industry leaders explored how artificial intelligence is reshaping hospitality. The panel highlighted recruiting, guest experience, operational flexibility, and data security—underscoring that AI is not about hype or replacement, but disciplined adoption that creates measurable value for owners, operators, and their teams.
As 2025 kicks off, we at Brittain Resorts & Hotels (BRH) are looking ahead with excitement and determination. The hospitality industry continues to evolve, and we’re embracing new challenges and opportunities with open arms. Here’s how we see the year shaping up:
At Brittain Resorts & Hotels, we recognize the unique dynamic that drives success within Marriott-branded hotels: Marriott provides the tools, systems, brands, and standards, while franchisees focus on running great hotels.
Brittain Resorts & Hotels (BRH), a leader in hospitality management in the Southeast, is proud to announce the opening of its newly renovated corporate office in the vibrant Market Common area of Myrtle Beach, SC. This move reflects BRH’s ongoing commitment to excellence and innovation in hospitality.
As hoteliers know, off-season periods often bring a sharp decline in business. Whether your property is in a beach town, a ski resort, or even a bustling city, the challenge remains—how do you maintain occupancy and profitability when peak travel subsides? With decades of experience managing hotels in highly seasonal markets, our company has mastered these strategies.
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