Brittain Resorts Archives - Brittain Resorts & Hotels

BITAC & ISHC 2025 Conference Recap: Where Hospitality Stands—and Where It’s Headed

January 19, 2026

This year’s BITAC and ISHC conferences made one thing clear: the hospitality industry is at an inflection point. While economic pressures continue to shape short-term performance, the conversations across both events underscored how deeply our business is evolving, from extended-stay strategies and talent development to AI adoption and broader commercial trends.

Brittain Resorts & Hotels Wins Gold at the 2025 HSMAI Adrian Awards

December 19, 2025

Brittain Resorts & Hotels is proud to announce that our ‘Seasons of Rewards’ campaign has been honored with Gold at the 2025 HSMAI Adrian Awards. This recognition celebrates the industry’s most innovative and effective work in hospitality marketing and reflects BRH’s ongoing commitment to delivering meaningful guest experiences in every season.

The Role of Technology in Streaming Hotel and Resort Operations

The Role of Technology in Streamlining Hotel & Resort Operations

December 10, 2025

In hospitality, success is often measured in minutes, or even seconds. A smoother check-in, a faster response to a guest request, or a quicker resolution to a problem can define whether a guest leaves satisfied or disappointed. That’s why technology has become one of the most powerful tools in streamlining resort operations.

Best Practices for Recruiting and Retaining Hospitality Talent in a Labor Shortage Market

December 2, 2025

Labor shortages have become one of the defining challenges in hospitality. Rising wages, shifting workforce expectations, and intense competition for skilled employees make recruiting and retention harder than ever.

Brittain Resorts and Hotels Celebrates Continued Innovation as Kristine McBride Earns New AI Certification

November 20, 2025

Brittain Resorts and Hotels is proud to recognize Director of Reservations, Kristine McBride, for successfully completing the Contact Center Artificial Intelligence Certification through The College of Call Center Excellence.

Where Resorts Lose Money and How to Stop the Leaks

October 27, 2025

At Brittain Resorts & Hotels, decades of operational experience have revealed the most common ways resorts quietly lose money — from OTA overdependence to weak P&L oversight. This article outlines where margins slip away and offers proven strategies to plug the leaks, strengthen efficiency, and maximize long-term profitability.

Six Takeaways on AI from the Southern Lodging Summit

October 1, 2025

At the Southern Lodging Summit in Memphis, industry leaders explored how artificial intelligence is reshaping hospitality. The panel highlighted recruiting, guest experience, operational flexibility, and data security—underscoring that AI is not about hype or replacement, but disciplined adoption that creates measurable value for owners, operators, and their teams.

LendingCon 2025 Recap

August 28, 2025

Our Chief Development Officer, Brittney Jones, recently spoke on the panel “Elevating Hospitality – Chief Development Officers’ Outlook” at LendingCon 2025, alongside executives from Hilton, Choice Hotels International, and Red Roof. The conference brought together lenders, developers, and operators at a time when capital is available, but only for those with discipline, creativity, and strong fundamentals.

Why In-House Project Management Matters for Hotel Renovations

August 19, 2025

When it comes to hotel renovations, there are countless ways for a project to go off track: missed deadlines, budget overruns, design misalignment, and stakeholder frustration. That’s why having in-house design and project management isn’t just a convenience. It’s a strategic advantage.

Glenn Holman, Stephanie Shaw, and Brian Hayes join the Brittain Resorts & Hotels Executive Team

Growth Fuels Addition of Three Executives at Brittain Resorts & Hotels

August 18, 2025

Brittain Resorts & Hotels, a leading hospitality management company with a growing portfolio of award-winning properties throughout the Southeast, today announced the addition of three senior leaders to its executive team. These appointments underscore the company’s continued growth trajectory and its commitment to investing in world-class leadership that drives operational excellence, strengthens team culture, and elevates the guest experience.

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