Assistant Director of Housekeeping

• Ensuring the highest levels of cleanliness, sanitation, safety, and conduct are maintained throughout the resort at all times.
• Recruiting, training, coaching, onboarding, and counseling housekeeping team members, following company, state, and federal regulations.
• Managing finances of housekeeping operations, including budget and inventory controls, etc. in relation to the budget.
• Expected to plan, organize, and monitor all aspects of the Department while working closely and supporting the Director of Housekeeping.
• Assists with performing reviews of the department, purchasing, reordering, and maintaining supplies/inventory
• Evaluates and reports maintenance issues relating to the condition of furniture, fixtures, and equipment.
• Service metrics responsibility related to areas of control (i.e. – guest service scores and TripAdvisor)
• Delegate duties and projects with consistent follow-up.
• Maintain clean and organized work area.
• Promptly resolves any guest complaints or issues, records, stores, and disposes of all lost and found articles (items left in guestrooms).
• Reports any unsafe work conditions to the Resort Manager or General Manager.
• Knowledge of OSHA and safety standards within the housekeeping department.
• Other duties as assigned by DOH, Resort Manager or GM.

• High school diploma or equivalent required.
• 3 -5 years experience in housekeeping management or supervisory position.
• Previous experience managing a team of 50+ housekeeping employees through motivation, coaching and development.
• Ability to anticipate customer needs, change goals/direction quickly and multitask.
• Working knowledge of room management systems.
• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and homeowners, both inside and outside of the organization.
• Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
• Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).
• Demonstrated excellent written and verbal communication skills.
• Proven job reliability, diligence, dedication, and attention to detail.