ABOUT US

Brittain Resorts & Hotels

Core Values

Stewardship

We ensure the careful and responsible protection and management of the assets, reputation, and long-term functioning of Brittain Resorts & Hotels.

Service Excellence

We exceed customer expectations by creating a positive work environment for our team as well as focusing on hotel customer service training.

Teamwork

We acknowledge that almost every interaction supports a part of a team, and through our collaborative efforts we align our common goals. We proactively engage others, which has a dramatic effect on efficiency and job satisfaction. We share best practices and ideas and are engaged early in decision-making.

Family

We respect individual feelings and contributions. We thoughtfully consider and encourage ideas and viewpoints, and embrace our differences. We thrive under high standards, prospering when individuals grow and excel at new challenges.

Accessible

We pursue and value others’ viewpoints, and desire to learn about sentiments different from our own. Through consistent two-way communication, internally and externally, we encourage fresh ideas to address business issues and make Brittain Resorts & Hotels a better company.

Integrity

We demonstrate integrity by trusting, respecting, and empowering our associates, and operating every day with authenticity, honesty, and dependability. We are each accountable for doing the right thing.

Meet the Management Team

History & Culture

Meeting the demands of all our property owners requires that we dominate three basic areas: legendary guest satisfaction, property management, and marketing.

The foundation for Brittain Resorts & Hotels was laid long before the company was formed with roots beginning in 1943 at the historic Chesterfield Inn in the heart of Myrtle Beach, S.C. The entire Brittain family worked as a team, doing everything from making beds to washing dishes on the busy weekend nights while honing the ever-changing marketing and guest satisfaction skills that are paramount to establishing a robust repeat business base. Everyone worked hard and helped each other whenever necessary. Integrity and trust were and are ubiquitous even today. The most treasured assets were a person’s word and reputation. A handshake was a binding contract.

These quality traits have remained a core part of the family-owned business of today and are the cornerstone for the company. You are invited to “take a vacation from ordinary” as you explore the reputation of integrity, exceptional dependability, and ultimate service provided by the Brittain Resorts & Hotel’s team of professionals.

We have a simple philosophy when it comes to our owner’s vacation property: We treat your property as if it were our own. You get peace of mind that we will care for your investment professionally, responsively, and with the focus of an experienced management team that will endeavor to maximize occupancy, keep your property well maintained, and deal with any situation promptly.

There can be huge benefits to owning a vacation rental property. You not only get memorable vacations with family and friends but you can also list your property with us and make significant rental income. There can be additional tax benefits such as expense deductions and depreciation.

We love what we do. Our team of professionals practice the core competencies established by the Brittain family by devoting a tremendous amount of energy and time to remain current on market conditions as they balance maximizing rental revenue and maintaining your property.

Matthew Brittain

Chief Executive Officer

Matthew Brittain, CEO of Brittain Resorts & Hotels, literally grew up in the Myrtle Beach hospitality industry. Working at the former Chesterfield Inn for his father since childhood, he went on to earn an undergraduate degree from the University of North Carolina and his postgraduate degree from the University of South Carolina. Brittain’s career carried him to Washington, DC, and throughout Europe before he returned to his hometown to serve as general manager of the old Sea Island Inn. He joined the Myrtle Beach National Golf Company in 1991 before forming a partnership with his brother David, and subsequently with his sister-in-law, Ann Brittain LeMay. Today he actively participates in the daily operations of BRH, as well as the Sea Captain’s House restaurant.

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Clay Brittain, III

Chairman Of The Board

A native of Myrtle Beach, Mr. Brittain grew up working in his family’s hotel and restaurant businesses. He earned his bachelor’s degree in Economics from Wofford College in 1977 and was awarded his Juris Doctorate from the University of South Carolina School of Law in 1980. Mr. Brittain clerked for the Honorable Robert F. Chapman, United States Circuit Judge and Fourth Circuit Court of Appeals before starting his law practice in Columbia, South Carolina, to then return to Myrtle Beach in 1987. He is admitted to practice before the U.S. District Court, District of South Carolina and the U.S. Court of Appeals, Fourth Circuit. Mr. Brittain is a member of Phi Beta Kappa. He also serves on the Horry County State Bank Board of Directors. He is a founding partner of Thomas and Brittain, P.A.

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Patty Falkowski

Chief Financial Officer

Assumed the position of Corporate Controller in 1999 for The Myrtle Beach National Company and was subsequently promoted to CFO. She is over Accounting and Payroll. In 2007 accounting for Myrtle Beach National Company and Brittain Resorts & Hotels was consolidated into one office under Patty’s direction. Her office is responsible for accounting for sixteen companies and processes payroll for over 3,000 employees.

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Patrick Norton

Vice President Of Sales & Marketing

First checked into the hospitality industry at age 15 in his hometown of Lake George, N.Y. Patrick joined the BRH family in 2001 at Compass Cove Resort, holding several positions before departing to pursue his passion for Sales and Marketing. He rejoined BRH in 2008 as Digital Marketing Manager, before advancing to Marketing Director and currently serves as VP of Sales and Marketing. Patrick has earned degrees in Digital Arts and Marketing, Bachelors in Business Management, and will receive his MBA from Johns Hopkins University in Spring 2022.

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Kris Kuball

Vice President Of Operations

Brings a lifetime of experience in the Hospitality industry as his grandparents owned a small motel in Michigan. He spent every weekend “helping” them at the front desk. After taking a short break for school, he started back in the industry right after college working his way up from room service through almost every department on his way to becoming General Manager and then the Regional Operations Manager.

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Melissa Bilka

Vice President Of Team Member Services

Brings more than two decades of hotel leadership experience to the company since her start in April 2012. Her most recent position before BRH was Regional Vice President of Operations at LBA Hospitality, based in Dothan, Ala., where she managed the performance of more than 32 hotel properties. Her journey began with Marriott International and revealed her undeniable passion for hospitality.

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Dennis McHugh

Vice President Of Information Technology

Joining BRH in 2010, he is a Philly native, who spent his school days in the restaurant industry. After grad school, he spent four years with Starbucks in Seattle developing their labor management systems. He moved to Pebble Beach Resorts where he spent 10 years in the IT Department. After 3 years at the Irvine Company, opening the Resort at Pelican Hill, he switched departments on his way to becoming General Manager and then the Regional Operations Manager.

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Monty Morrow

Senior Director Of Operations

Over the last 12 years, Monty has worked as a General Manager, Area Manager, and as Regional Operations Manager. His management experiences include brands such as Hilton, Holiday Inn, and Choice Hotels. He is a graduate of the Hospitality program of Resort Tourism from Georgia Southern University. He is very active throughout the Grand Strand area.

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Steve Jones

Senior Director Of Operations

Steve has 25 years of experience in the hospitality industry. He began his career in the Air Force where he worked in several hospitality venues including lodging, food and beverage, golf, and recreation. He moved to Myrtle Beach in 2009 as the General Manager of North Beach Plantation, a four Diamond Oceanfront Resort, then Regional Operational Manager. He is a Graduate of East Carolina University and earned a Master’s in Business from Webster University. Steve enjoys being active in the Myrtle Beach community.

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Brian Miller

Director Of Sales

Brian has lived in Pawleys Island with his wife, Amy, for more than a decade where they raise their two boys. As the Director of Sales, Brian Miller leads our central reservations office, which is responsible for both vacation and golf reservation sales. His customer-centric approach has grown out of more than 20 years of sales and operations experience with large corporations as well as entrepreneurial start-ups.

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Carlie Stevenson

Director Of Marketing

Born and raised on Long Island, NY, Carlie moved south to enjoy the “beach life” year-round with her dog and family. Carlie graduated from Coastal Carolina University in 2013 with a BBA in marketing and soon after started a career with Brittain Resorts as a Social Media Manager. Her innovative ideas and ability to connect with our guests online has advanced her to Director of Marketing in 2019.

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Chris Ellison

Director Of Revenue

Chris began his hospitality career in 2002 at 19 years old as a bellman for a Brittain Resorts & Hotels oceanfront resort in Myrtle Beach. Over the next few years, Chris spent time in every department at the property level and was promoted to his first general manager position before age 25. In 2011, Chris left Myrtle Beach to pursue a career in revenue management in Greenville, SC. This position gave him experience with branded hotels where he managed revenue for most major brands including Marriott, IHG, Hilton, Hyatt, and Wyndham. Chris later worked for a revenue management company in Charleston, SC where he managed revenue for both small, independent boutique hotels as well as several branded properties. After gaining experience with two different revenue companies, Chris joined Choice Hotels to help launch its revenue management program and managed revenue for more than 60 hotels and resorts in over 50 different markets. Chris also consulted overseas properties in Germany and Australia and worked on assignment in India where he trained personnel on how to effectively manage revenue. In 2019, Chris’s career came full circle and he rejoined the BRH Team as the Director of Revenue. Since rejoining the BRH Team, Chris earned his Bachelor of Science in Business Management and will receive his MBA from Clemson University in Spring 2022.

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