NEWS & AWARDS

In The News

September 10, 2025: Olivia Barbeau, Talent Acquisition Manager at Brittain Resorts & Hotels, is among the 30 “rising stars” honored in Hotel Management’s 2025 Thirty Under 30 list. The recognition celebrates her early-career achievements and leadership in hospitality recruiting.

August 13, 2025: Facing softer demand and expected declines in revenue per available room in 2025, hotel revenue managers are focusing on creative strategies to sustain margins. Measures include empowering frontline staff for upgrades, using dynamic ancillary pricing, leveraging AI, optimizing labor through cross-training and contracts, and refining group-business and planning approaches.

July 18, 2025: In this VendorVibes episode, Christopher Ellison, VP of Revenue at Brittain Resorts & Hotels, shares how the company balances its rich hospitality legacy with modern innovation. He discusses embracing technology, marketing strategies, and guest-focused improvements while staying true to the traditions that define the brand’s enduring success.

June 24, 2025: At the NYU IHIFF conference, Brittney Jones of Brittain Hotels & Resorts discusses today’s challenging investment climate, highlighting slow deals and high interest rates. She shares how Brittain is boosting summer demand through marketing and call center training, expanding via acquisitions and renovations, and capitalizing on growing interest in condo-hotel and resort communities.

June 23, 2025: Hotels are navigating economic and geopolitical uncertainty—such as tariffs and rising costs—with cautious optimism. Yet global travel demand remains resilient, driven by the growing experience economy. To thrive, operators should shift from discounting to value-added offerings, pivot toward domestic demand, leverage ancillary revenue, and align cost-conscious revenue strategies with operational efficiency.

May 12, 2025: Patrick Norton, CMO and partner at Brittain Resorts, shares his inspiring rise from towel boy to industry leader. He reflects on resilience, risk-taking, and authentic leadership, offering unconventional advice for aspiring hoteliers. From bold career moves to driving guest loyalty and innovation, Norton’s journey highlights the power of perseverance in hospitality.

LendingCon 2025 Recap
LendingCon 2025 Recap

Our Chief Development Officer, Brittney Jones, recently spoke on the panel “Elevating Hospitality – Chief Development Officers’ Outlook” at LendingCon 2025, alongside executives from Hilton, Choice Hotels International, and Red Roof. The conference brought together lenders, developers, and operators at a time when capital is available, but only for those with discipline, creativity, and strong fundamentals.

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Glenn Holman, Stephanie Shaw, and Brian Hayes join the Brittain Resorts & Hotels Executive Team
Growth Fuels Addition of Three Executives at Brittain Resorts & Hotels

Brittain Resorts & Hotels, a leading hospitality management company with a growing portfolio of award-winning properties throughout the Southeast, today announced the addition of three senior leaders to its executive team. These appointments underscore the company’s continued growth trajectory and its commitment to investing in world-class leadership that drives operational excellence, strengthens team culture, and elevates the guest experience.

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Email marketing generated $63 million in direct revenue using Revinate
How Brittain Resorts & Hotels generated $63 million in direct revenue in one year using Revinate

Our Chief Development Officer, Brittney Jones, recently spoke on the panel “Elevating Hospitality – Chief Development Officers’ Outlook” at LendingCon 2025, alongside executives from Hilton, Choice Hotels International, and Red Roof. The conference brought together lenders, developers, and operators at a time when capital is available, but only for those with discipline, creativity, and strong fundamentals.

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IMN 2025 Conference Recap

Our Senior Vice President of Revenue Management, Chris Ellison, and Vice President of Sales, Brian Miller, represented BRH at the IMN Conference, where the tone of the industry was defined by a single word: maturity. The environment has shifted, and operators are being forced to adjust.

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HITEC Conference Recap

At HITEC 2025 in Indianapolis, Director of Technology Jeremy Slone represented Brittain Resorts & Hotels with a clear focus: finding scalable, integrated tech solutions that elevate both operations and guest experience. Beyond exploring AI, automation, and CDP innovations, Jeremy used the event to strengthen relationships with key partners and align on future roadmaps. His takeaway? The right technology isn’t about hype — it’s about tools that truly support our people, streamline operations, and unify data across platforms.

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Brian Miller - Vice President of Sales
Executive Spotlight: Brian Miller, Vice President of Sales

Get to know Brian Miller, Vice President of Sales at Brittain Resorts & Hotels. Taking an unconventional path to hospitality, Brian started in the mortgage industry before shifting gears after the 2008 crash. Now a key leader at Brittain Resorts, he helped grow one of the industry’s most effective call centers and has embraced innovation like AI to boost efficiency. Grounded in honesty, curiosity, and consistent effort, Miller credits his success to staying adaptable and always being ready for new opportunities.

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HDC 2025 Conference Recap

Our Senior Vice President of Revenue Management, Chris Ellison, recently attended the Hotel Data Conference (HDC) where he also spoke as a panelist. The message coming out of this year’s event could be summed up in one word: discipline. With growth flattening and costs continuing to rise, the market isn’t offering much room for error. Profitability will depend on sharper execution across revenue management and distribution.

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