Quality Assurance Supervisor

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do!  As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.

Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

What will you be doing?

Quality Assurance Supervisors are responsible for supporting the Director and Assistant Director of Housekeeping in the managing, training and coaching of all housekeeping associates including, Room Attendants, Housepersons and Public Area Attendants to ensure quality performance on a daily basis. Additionally, based on business need, Quality Assurance Supervisors will be expected to perform regular housekeeping duties as directed by management.

Quality Assurance Supervisor responsibilities include, but are not limited to:

• Acknowledge and greet guests with a warm and friendly smile
• Provide prompt and courteous service to others
• Assist team members in the housekeeping department
• Thoroughly inspect guest rooms to ensure cleanliness standards are met
• Update appropriate team members of the status of each guest room
• Document the results of the room inspections, resolves deficiencies, and writes work orders for maintenance issues
• Inspect for any damages and immediately report to the manager
• Train housekeeping team on daily duties; may perform cleaning duties based on business volume and the resort’s needs
• Aid in budget control through monitoring use of linen, supplies and equipment
• Maintains key control policies
• Other duties as assigned

What are we looking for? 

• Prior housekeeping supervisor/inspector experience
• Weekend availability
• Passion for providing exceptional service to guests and team members
• Strong attention and care to details
• Ability to support and motivate team members 
• Responsibility, reliability and honesty
• Teamwork and collaboration

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Medical, Dental, and Vision coverage options
• Paid Time Off
• 401(k) retirement plan with company match 
• Paid Parental Leave (10 weeks)
• Bereavement Leave and Jury Duty Pay
• Life and AD&D Insurance
• Health Savings Account and Flexible Spending Account options
• Accident, Critical Illness, Hospital Indemnity, Legal Plan, and Commuter Benefits options
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Local Attraction Discounts
• Associate Referral Program
• Tuition Reimbursement
• Resort Accommodations Discount

Connect with us! @brittainresorts

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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.