guest experience Archives - Brittain Resorts & Hotels

What Hotel Marketers Need to Get Right in 2027

September 15, 2026

When demand is soft, one phrase has a remarkable ability to find its way into the
conversation.
“Think outside the box.”
The four words that have launched a thousand brainstorming sessions.

The Platinum Rule – The Leadership Skill Hospitality Needs Most Right Now

September 9, 2026

We have all heard of the Golden Rule: “Treat others as you want to be treated.” It’s something that is instilled in us from a young age, and on the surface, it makes perfect sense. But does it work today, not just at work but also in everyday life?

Are Resort, Hotel, Condo Hotel and Vacation Rental Operators Paying Attention to the Right Things?

August 31, 2026

For decades, we have measured hotel and resort performance using a familiar set of metrics: occupancy, ADR, RevPAR, GOP, labor percentage, guest satisfaction scores and market share. And we should.

The Hotel Industry Is Preparing for the Wrong Future

August 24, 2026

According to Oracle Hospitality, 73% of travelers want a mobile-first, self-service hotel experience. Yet 65% of hotels surveyed by AHLA still suffer from staffing shortages.

Hospitality Doesn’t Need More Specialists. It Needs More Integrators.

August 17, 2026

Hospitality companies have spent years becoming more specialized. Operations teams focus on operations. Revenue teams focus on revenue. Marketing teams focus on marketing. Each discipline has its own leaders, systems, meetings, reports, and priorities.

Tag: guest experience

Technology

Request

Requisition

Request