Guest Service Agent

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.

Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you’ll grow with us.

What will you be doing?

Guest Service Agents act as the first point of contact for our guests. In this position, you will be responsible for providing excellent customer service, blocking guest rooms and processing guest registrations, processing accurate payment transactions, submitting housekeeping and maintenance work order request forms, and creating a memorable experience for our guests.

Responsibilities of the Front Desk Agent include, but are not limited to:

• Greet and interact with hotel guests in a genuine, friendly, and professional manner.
• Block guest rooms and process guest registration and room assignments, accommodating special requests whenever possible. Process guest check-outs.
• Answer multi-line telephones professionally, make or modify guest reservations, complete Market or Gift Shop Transactions; ensure Market or Gift Shop is continuously stocked with product
• Process accurate transactions, including but not limited to cash, room charge and credit card payments. Conduct call-backs to inquire about guests’ experiences.
• Resolve guest complaints; assist guests in all inquiries in connection with the resort services, in-house events, directions, local attractions, check cashing, safety deposit boxes, etc.
• Submit housekeeping and maintenance work order request forms.
• Verify registration cards against computer to ensure accuracy of name, form of payment, and other pertinent information.
• Inventory guest room keys according to policy and request rekeying as necessary.
• Clean and maintain hotel lobby space as needed to ensure guest satisfaction.
• Assist with responsibilities and duties in the absence or heavy volume in other front office areas.
• Maintain clean and organized work area.
• Reports any unsafe work condition to the Guest Services Manager and/or Rooms Division Manager
• Any other duties, as assigned by the Guest Services Manager and/or Rooms Division Manager
• May be required to assist in the delivery of items and/or amenities to guest rooms as requested

What are we looking for?

• Passion for providing exceptional service to guests and team members
• Strong attention and care to details
• Responsibility, reliability and honesty
• Teamwork and collaboration

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Marriott Explore Associate Discount Program – Earn Marriott Bonvoy points & Elite Status!
• Medical, Dental, & Vision
• Paid Time Off & Bereavement Leave
• Paid Parental Leave
• 401(k) Retirement Plan with Company Match
• Flexible Spending Account
• Long-Term & Short-Term Disability Insurance
• Life and AD&D Insurance
• Hospital Indemnity
• Critical Illness & Accident
• Resort Accommodations Discount
• Tuition Reimbursement
• Jury Duty Pay
• Employee Assistance Program

Connect with us!

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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.