Guest Service Agent

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do!  As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.

 Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

What will you be doing?

Guest Service Agents act as the first point of contact for our guests. In this position, you will be responsible for providing excellent customer service, blocking guest rooms and processing guest registrations, processing accurate payment transactions, submitting housekeeping and maintenance work order request forms, and creating a memorable experience for our guests.

Guest Service Agent responsibilities include, but are not limited to;

  • Greet and interact with guests in a genuine, friendly, and professional manner.
  • Block guest rooms and process guest registration and room assignments, accommodating special requests whenever possible. Process guest check-outs.
  • Process accurate transactions, including but not limited to cash and credit card payments.
  • Conduct call-backs to inquire about guests’ experiences.
  • Resolve guest complaints; assist guests in all inquiries in connection with the resort services, in-house events, directions, local attractions, check cashing, safety deposit boxes, etc.
  • Submit housekeeping and maintenance work order request forms.
  • Verify registration cards against computers to ensure accuracy of name, form of payment, and other pertinent information.
  • Inventory guest room keys according to policy and request re-keying as necessary
  • Assist with responsibilities and duties in the absence or heavy volume in other front office areas.
  • Assist with responsibilities and duties in the absence or heavy volume in other front office area.
  • Reports any unsafe work condition to the Guest Services Manager.
  • Other duties as assigned. 

What are we looking for?

  • Ability to work varied shifts between the hours of 8am – 10pm
  • Weekend availability
  • Passion for providing exceptional service to guests and team members
  • Strong attention and care to details
  • Responsibility, reliability, and honesty
  • Teamwork and collaboration
  • Must be able to communicate clearly and professionally with guests, coworkers and supervisors
  • Strong verbal and written communication skills, including the ability to communicate effectively via email and phone with proper etiquette
  • Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases) preferred

This position will be split between two locations (Myrtlewood Villas and Atlantica Resort) based on need.

  • Myrtlewood Villas 1410 48th Ave North Ext., Myrtle Beach, SC 29579
  • Atlantica Resort 1700 North Ocean Boulevard, Myrtle Beach, SC 29577

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

  • Medical, Dental, and Vision coverage options
  • Paid Time Off
  • 401(k) retirement plan with company match 
  • Paid Parental Leave (10 weeks)
  • Bereavement Leave and Jury Duty Pay
  • Life Insurance Benefit
  • Health Savings Account, Accident, Personal Cancer Protection, and Short Term Disability
  • Employee Assistance Program
  • David L. Brittain Scholarship Program
  • Local Attraction Discounts
  • Associate Referral Program
  • Tuition Reimbursement
  • Resort Accommodations Discount

Connect with us! @brittainresorts

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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

Hiring Location
Myrtlewood Villas & Atlantica Resort

Employment Type
Full-Time & Part-Time Available, Mixed Shifts

Compensation
$13.00 - $14.00 Per Hour
Additional Openings
Compass Cove Resort
Grande Cayman Resort
The Strand, a Boutique Resort
Ocean Reef Resort
Bay View Resort
Caribbean Resort & Villas
Marriott Myrtle Beach Oceanfront
Monterey Bay Suites